Regarding refunds we would like to explain how crowdfunding projects like ours are managed from a financial standpoint.
Indiegogo is a platform that connects innovative creators and first-mover backers with the aim of bringing new creative, innovative, and challenging projects to market. When projects are successfully backed, and a project closes there are many fees that need to be paid by the creator when the funds are disbursed. The Creator pays an Indiegogo percentage fee, Payment processing fees and marketing channels. Because of this Indiegogo has an open refund policy until funds are disbursed, refunding any contribution at any time because after the funds are disbursed, all fees and expenses are deducted immediately. At that point as well, we as creators begin allocation of remaining funds to continued development, refinement, deposits, and progressive expenses towards a production phase.
Because of the allocation of funds, I hope you can understand that refunds are no longer financially feasible this far after a campaign has closed. We ask that you stick with us as we manoeuvre through this period and understand that we are working around the clock and we are completely determined to still deliver a truly innovative product that upholds the same key functionalities of fast and effective brushing. We hope that you can understand our position and look forward to your continued support.